FAQ
Everything about delivery, installation, installments and warranty.
How long does delivery take?
Cairo and Giza within 24–48 hours, other governorates in 3–5 working days. We call first to book a slot that suits you.
Is installation free?
Yes. Washers, fridges, ACs, cookers and water heaters are installed free by agent-certified technicians. Extra AC piping is charged only if needed.
How do installments work?
Choose installments at checkout: ValU, Souhoola, Contact or partner bank cards. Up to 12 months at 0%, or up to 36 months with clear fees shown before you confirm.
Are products genuine and under warranty?
Every unit is brand new and sealed, with a tax invoice and the official local agent warranty.
What if something is wrong?
You have 14 days to return or exchange for any manufacturing defect. Call us and we send a technician to check at home.
Can I pay on delivery?
Yes, cash or card with the courier, plus Fawry and online cards.
Our team is available 9 am – 11 pm, seven days a week.
Talk to us